Martínez Costa, M., Martínez Lorente, A.R., & Choi, T. (Forthcoming). Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies. International Journal of Production Economics.
In this paper, the authors use and validate the “Total Quality Management” Flynn et al. (1994) scale from English to Spanish. If you want to contact the first author to receive the version of the “TQM scale” in Spanish, e-mail Micaela Martínez at mili@um.es.